All prices are listed in Swiss Francs (CHF).

Orders are currently possible within Europe. We are working on expanding the delivery options as fast as possible. For special inquiries, please contact us via our contact form or info@melonsandmelons.com.

Our orders are prepared and dispatched within one to a maximum of three working days. The deliveries are sent by the Swiss Post.

Switzerland and Liechtenstein:
1-3 working days
2 CHF, free delivery for orders over 60 CHF


Europe:
4-8 working days *
8-12 CHF, free delivery for orders over 130 CHF

* The exact delivery times can be found in the document of the Swiss Post for delivery times.

Melons & Melons by Caronne jewellery pays the VAT for the orders, unless the destination country has other regulations. Please note that depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the customer receiving the parcel to cover these costs.

The warranty period for the assertion of defects in the purchased goods is a maximum of 1 year from the date of receipt (date of payment) for both private individuals and entrepreneurs or companies. This period also applies to hidden defects.

Defects in the purchased product that occur during the aforementioned warranty period (guarantee period) must be reported to the Seller in writing immediately after their discovery, at the latest within 2 working days (timely notification of defects).

Any warranty is void or not covered at all under a warranty case if the following complaints are made on the part of the Customer:
-Damage and functional defects to the products caused by accidents, improper or abusive use (cuts, cracks, contamination, unnatural odors, discoloration, etc.), bending of the structure, storage in chemical substances not intended for this purpose and / or modifications, repairs or interventions by persons who do not have the necessary and demonstrable professional qualifications for this purpose. Improper handling includes, in particular, broken chains and bracelets, broken stones and jewelry, as well as damage caused by chlorine or salt water, perfume or sunscreen, for which the warranty is excluded.

-Consequences of normal wear or aging of the goods.

If you would like to exchange an item, contact us via our contact form or info@melonsandmelons.com
Please note our terms and conditions under "Warranty and liability" for detailed information.

1. First search through your email for information.
2. Contact your post office.
3. If you have any further questions, please contact us using our contact form or info@melonsandmelons.com.

If you have received an incorrect order, contact us immediately using our contact form or info@melonsandmelons.com. We will take care of your order immediately.

After clarification and receiving the returned items in their original packaging in accordance with our terms and conditions, you will receive a refund. The amount will be credited according to your payment method. The refund is usually credited within three to ten working days. The exact time depends on your bank or your credit provider.

Our jewellery is crafted out of the following materials:

• 925 sterling silver, rhodium-plated, matted or oxidised
• 925 sterling silver gold plated with 18k (rose and yellow gold plated)
• Stainless steel
• Stainless steel gold plated with 18k (rose and yellow gold plated)
• Copper
• Copper gold plated with 18k (rose and yellow gold plated)
• Set with stones
• Set with pearls

Correct and regular care can extand the life of your jewllery. In order to enjoy your valuable and beautiful pieces of jewellery for as long as possible, you should follow these rules:

• Rings and other pieces of jewellery should not be worn when doing housework, gardening, exercising or bathing (salt and chlorinated water).
• The jewellery should be removed before going to bed and before showering.
• Perfume or hairspray can fade the shine of the jewellery and dampen its brilliance. We recommend applying perfume, hairspray or other cosmetics before putting on the jewellery.
• Pearls and stones must not come into contact with perfume or hairspray. Their surface will be damaged by alcohol or other solvents.
Jewellery that is set with Peals should be stored separately from other jewellery. Ideally, all jewellery should be kept in a cloth bag so that they do not get scratched

• Soap and make-up residues can be removed with an ultrasonic device if the jewellery is not set with stones or peals. The ultrasonic device should not be filled with harsh cleaning products. It is best to use water in combination with a neutral detergent. To clean easily tarnished areas, use a silver cleaning cloth or an eraser. We refer to the instructions when using the silver cleaning cloth.

• Oxidised jewellery should never be cleaned with a jewellery silver bath or ultrasonic device, as the oxidation can tarnish. However, the surface can easily be polished with a jewellery cleaning cloth.

• Coral, turquoise, opal, pearl, mother-of-pearl, rose quartz, tiger's eye, gold river, jade, malachite, howlite, lapis lazuli, moonstone, labradorite, chocolate moonstone, kyanite, amazonite and agate are not suitable for cleaning in the jewellery silver bath.

• Jewellery made from stainless steel never discolors, is waterproof and very long lasting.

• Jewellery made from copper does not require cleaning.

• Only precious metals may be cleaned with a silver cleaning cloth. Leather, natural stone and fabric ribbons, should not be cleaned in a silver cleaning bath or ultrasonic.

• All of our jewellery is shipped in a box or cloth bag. The storage protects it from light and moisture when not in use.